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How Can We Help You?
Updated: April 11, 2022
Unfortunately, we’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
– Changing the item or size
– Delivery/billing address
– Adding items to your order
– Shipping method
In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
– Your order number;
– The name of the item you did not receive.
Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
– Your order number;
– The name of the item you did not receive;
– The name of the item you received in it’s place;
– A clear photograph of the item you have received, including logo.
Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
You may be asked to return the incorrect item back to us through our returns process. To initiate a return, log in to your account and head to the Request Return page.
ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
Contact our Customer Support Team if you believe you have received defective or incorrect merchandise (style, size, color) within 7 days of receipt and provide a photo of the defect.
Still can’t find what you’re looking for?
Please, note – you need to be registered and logged in to be able to send us a message.
We will reply within 2 working days.
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